Our Business office also got an upgrade. The Business Office is the place where our 55,000+ outpatients each year and 7000+ inpatients each year come to pay their fees. Everyone starts at our Business Office before they get seen by a nurse, in the ER, or in the lab. It is a very busy place, as I found out recently.
A week or so ago, due to a fight happening around us, when the Business office staff scheduled to work were unable to leave their homes, so as we scrambled to call in other workers to fill their places, I tried to help out. I have a much better appreciation for what our Business Office folks go through each day. They take the 200 or so patients who come, and get them to stand in lines and determine where they are from and how much they should be paying for whatever services they are coming for. There was much less organization when I was trying to help out, but I managed to serve a few patients until our real BO clerks got there.
Now the Business Office has a new space to work out of, which should make their job even better as they serve our patients. The computers we put in about 6 months ago, have made a huge difference in the BO and for those of us in Administration. We can now track how many patients come each day through the computer, instead of having the BO clerks tally them up.
The Hospital Expansion Project has been a blessing in so many ways so far, and there is still more to come.